Contact the product’s support channel
Use Settings → Support in the app or LinePaycheck support . The help site cannot access the local records on your phone or restore them from a LinePaycheck account: there is no such account for core pay data.
If the external support page is temporarily unavailable, preserve your records and retry later. Do not use a public repository issue or an unverified email address to send sensitive pay information.
Include the useful context
Describe what you were trying to do, the exact action you took, the message or result you saw, and what you expected instead. Include your app version/build when available in About LinePaycheck, your iOS version, and whether the affected period is open or closed.
For a calculation question, explain the rule and comparison basis involved using a redacted or synthetic example. State whether the work log is complete, which gross basis and earnings layout you selected, and which fields remain unconfirmed. A screenshot of a total alone usually does not explain a discrepancy.
For an import problem, describe whether you used Scan, Photo, PDF, or manual entry. For a backup problem, describe the operation and message without attaching the complete file by default.
Keep sensitive material private
Do not send passwords, payment-card details, Apple account credentials, or unredacted personal identifiers. Remove names, addresses, employee numbers, bank details, and unrelated pay information from screenshots.
A complete backup can contain originals and sensitive structured data and is not password-encrypted by LinePaycheck. Do not upload it publicly. Share source material only through an appropriate channel when its need and handling are clear.
Preserve evidence before troubleshooting
Keep your original paystub and, where possible, a complete verified backup. Do not uninstall or delete a period to demonstrate a bug. If the app reports unreadable records, preserve any offered recovery export before replacing data.
For a question about a contractual entitlement or wages legally owed, use payroll or an appropriately qualified adviser. For Apple-account billing, cancellation, or refund questions, use Apple’s subscription/support controls.
Useful starting points: Troubleshooting , understanding results , and backup and restore .
Still unsure? Keep your original records and get help before changing facts to make a total match.